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What is Symphony

Symphony is a web-based generative Artificial Intelligence platform. It lets you chat with AI models and specialized agents — virtual assistants configured for specific tasks (development, marketing, legal, recruiting, internal communication, and more). With Symphony you can:
  • Chat with the AI by text (and by voice, when enabled).
  • Attach files, knowledge bases, prompts, and tools to a conversation.
  • Generate images, search the web, and interpret code (when those features are enabled).
  • Create and use agents, knowledge bases, prompts, and tools.
  • Organize conversations into folders/projects, pin them, archive them, and export them.
Symphony can make mistakes. Always review answers before using them. The interface itself displays the warning: “AI Symphony may make mistakes, always review answers.”

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How to access

1

Open the platform address

Use the address provided by your company in your browser.
2

Log in

Enter your credentials. See First access.
3

Start chatting

After logging in, you land directly on the conversation screen (Home).

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Interface structure

The main screen is divided into three areas:
Contains the main navigation and conversation history:
  • Search field for conversations.
  • Navigation shortcuts: New conversation, Agents, Knowledge, Prompts, Tools, and Extension (each item appears according to permissions).
  • Projects (folders) to organize conversations.
  • List of conversations (pinned and recent).
  • At the bottom, the user menu (your name and avatar).
  • At the top, the model/agent selector and the New button. The New button opens a menu with creation shortcuts:
    OptionWhat it does
    New conversationOpens a blank conversation with the selected model.
    AgentGoes to the new agent creation screen.
    Knowledge baseGoes to the new knowledge base creation screen.
    PromptGoes to the new saved prompt creation screen.
    ToolGoes to the new tool creation screen.
  • In the center, the conversation messages (or suggestion cards when the conversation is still empty).
  • At the bottom, the typing bar (message box with attachment, features, and send buttons).
  • Each conversation has an actions menu (rename, share, pin, export, delete, etc.).
  • The user menu gives access to Settings, Archived conversations, Appearance, Help, and Sign out.

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Access profiles and permissions

Symphony operates on a multi-company (multi-tenant) model: each company has its own users, agents, and settings. There are three main profiles:
ProfileDescription
UserAccesses chat and workspace according to the company’s permissions. This is the default profile.
Administrator (admin)In addition to regular use, accesses the Admin Panel to manage users, groups, and company settings.
MasterPlatform management profile. Acts across all companies via the Platform section and the Switch company option in the sidebar.
Why don’t some options appear for me? The visibility of each module (chat, agents, knowledge, prompts, tools, web search, image generation, etc.) is controlled by company and profile permissions. If a feature doesn’t appear, it’s probably disabled for your company or profile. Talk to your administrator.

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Best practices

  • Choose the right model/agent before starting: specialized agents usually give better answers for specific tasks.
  • Always review AI answers, especially data, numbers, citations, and code.
  • Use knowledge bases so that answers stay aligned to your project’s context.
  • Organize your conversations into projects/folders so you can find them later.

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Frequently asked questions

Yes, conversations are saved in your history — except when you use temporary chat (see Conversations).
Yes. The interface is responsive and adapts to small screens, with a collapsible sidebar and menus in a “level navigation” format.
The interface supports multiple languages (e.g., Portuguese BR/PT, English US/UK, Spanish, and Arabic). You can change the language in Settings → General.

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Known limitations

  • Feature availability depends on company/profile permissions — not every user will see all the features described in this manual.
  • The platform depends on AI model configuration done by the administrator; if no model is configured, chatting will not be possible.
  • Symphony is a support tool: AI-generated answers may contain errors and should be validated by the user.