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What is Symphony

Symphony is a web-based generative Artificial Intelligence platform. It lets you chat with AI models and specialized agents — virtual assistants configured for specific tasks (development, marketing, legal, recruiting, internal communication, and more). With Symphony you can:
  • Chat with the AI by text (and by voice, when enabled).
  • Attach files, knowledge bases, prompts, and tools to a conversation.
  • Generate images, search the web, and interpret code (when those features are enabled).
  • Create and use agents, knowledge bases, prompts, and tools.
  • Organize conversations into folders/projects, pin them, archive them, and export them.
Symphony can make mistakes. Always review answers before using them. The interface itself displays the warning: “AI Symphony may make mistakes, always review answers.”

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How to access

1

Open the platform address

Use the address provided by your company in your browser.
2

Log in

Enter your credentials. See First access.
3

Start chatting

After logging in, you land directly on the conversation screen (Home).

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Interface structure

The main screen is divided into three areas:
Contains the main navigation and conversation history:
  • Search field for conversations.
  • Navigation shortcuts: New conversation, Agents, Knowledge, Prompts, Tools, and Extension (each item appears according to permissions).
  • Projects (folders) to organize conversations.
  • List of conversations (pinned and recent).
  • At the bottom, the user menu (your name and avatar).
  • At the top, the model/agent selector and the New button. The New button opens a menu with creation shortcuts:
  • In the center, the conversation messages (or suggestion cards when the conversation is still empty).
  • At the bottom, the typing bar (message box with attachment, features, and send buttons).
  • Each conversation has an actions menu (rename, share, pin, export, delete, etc.).
  • The user menu gives access to Settings, Archived conversations, Appearance, Help, and Sign out.

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Access profiles and permissions

Symphony operates on a multi-company (multi-tenant) model: each company has its own users, agents, and settings. There are three main profiles:
Why don’t some options appear for me? The visibility of each module (chat, agents, knowledge, prompts, tools, web search, image generation, etc.) is controlled by company and profile permissions. If a feature doesn’t appear, it’s probably disabled for your company or profile. Talk to your administrator.

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Best practices

  • Choose the right model/agent before starting: specialized agents usually give better answers for specific tasks.
  • Always review AI answers, especially data, numbers, citations, and code.
  • Use knowledge bases so that answers stay aligned to your project’s context.
  • Organize your conversations into projects/folders so you can find them later.

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Frequently asked questions

Yes, conversations are saved in your history — except when you use temporary chat (see Conversations).
Yes. The interface is responsive and adapts to small screens, with a collapsible sidebar and menus in a “level navigation” format.
The interface supports multiple languages (e.g., Portuguese BR/PT, English US/UK, Spanish, and Arabic). You can change the language in Settings → General.

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Known limitations

  • Feature availability depends on company/profile permissions — not every user will see all the features described in this manual.
  • The platform depends on AI model configuration done by the administrator; if no model is configured, chatting will not be possible.
  • Symphony is a support tool: AI-generated answers may contain errors and should be validated by the user.