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How to access

Open the platform address in your browser. The Login screen is displayed automatically when you are not yet authenticated.
Your company may have its own address with an identifier (slug) at the end of the URL (e.g., .../mycompany). When you access through that address, Symphony loads the visual identity and login options for that company.

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Log in with email and password

1

Enter your email

2

Enter your password

3

Click Sign in

If the credentials are incorrect, an error message is displayed above the button.

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Social login (SSO)

When the company configures social login providers (e.g., Microsoft or Google), corresponding buttons appear at the top of the screen, above the email field, separated by a divider with the word “or”.
1

Click the button for the desired provider

2

Complete authentication in the provider's window

3

Return to Symphony already authenticated

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Create an account (registration)

Available only when registration is enabled by the company. On the login screen, click “Register here!”.
1

Fill in your full name

2

Fill in your email

3

Select your area of expertise

Describes your type of work.
4

Select your Business Unit (BU)

5

Set your password and password confirmation

The password strength checker shows the requirements to fulfill.
6

Accept the Terms and Privacy Policy

Check the acceptance box (you can open each document by clicking the links).
7

Click Create account

You need to read and accept the Terms of Service and Privacy Policy to complete registration. Without acceptance, the system displays a warning and does not proceed.

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Help during login

In the corner of the login screen there is a help icon. Clicking it opens the support window, where you can request help without being authenticated.

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Best practices

  • Prefer social login (SSO) when available: it’s more convenient and secure.
  • Use a valid corporate email — it will be your identification on the platform.
  • Create a strong password, meeting all the requirements shown by the checker.
  • Do not share your password.
  • When using shared computers, remember to sign out when finished (user menu → Sign out).

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Frequently asked questions

Password reset while logged in is done in Settings → Account → Change password. For recovery without access, use the help/support icon on the login screen or contact your company’s administrator.
Open registration may be disabled by your company. In that case, your account will be created by an administrator. Talk to the responsible team.
The company has reached the maximum number of users allowed by their plan. The screen displays a message and a button to return to login; you can open support to request access. Contact the administrator.
Social login only appears if the company (or platform) has configured those providers.
The master account is created only during the initial configuration of a new environment — a technical installation step. See Initial environment setup.

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Known limitations

  • The available options (SSO and open registration) depend on the configuration made by the company/administrator.
  • Open registration checks license availability; if the limit is reached, new account creation is blocked until resolved.
  • When accessing the login screen for the first time, the application clears old local browser data (preserving the theme preference) to ensure a clean session.