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Restricted access. These screens are intended for users with the Administrator (or Master) profile. Both are in beta.

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What it is

The Overview and Runs screens show how your company is using AI: how many people use it, how much they use it, which models and agents are most popular, how much it costs, and whether there were errors.
  • Overview is the monitoring dashboard, with summary numbers and charts. Use it to answer questions like “is usage growing?”, “which area uses it most?”, or “how much did we spend this month?”.
  • Runs is the detailed list of every AI use: each question answered in chat and each flow step. Use it to investigate a specific case, like “why did this user’s response fail?”.

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How to access

1

Open the Admin Panel

User menu → Admin Panel.
2

Under Management, click Overview or Runs

Money values (cost) only appear if your company has the view costs permission in the Admin Panel. Without it, the screens show tokens and runs, but not cost.

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Basic concepts

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Filters

At the top of both screens you choose:
  • Period — Last 24 hours, Last 7 days, Last 30 days, Last 90 days, or Custom (pick the dates).
  • Business unit — all BUs or a specific area.
All numbers on the screen change based on the filters.

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Overview

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Key indicators

Each indicator shows the change compared to the previous period of the same length. For example, for the last 7 days, the comparison is with the 7 days before.

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Usage over time

Day-by-day usage chart. In Metric, switch between Tokens, Runs, and Cost.

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AI consumption

The most used Models and Agents in the period, with the tokens and (with permission) the cost of each. It helps you see which agents are delivering value and which are barely used.

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Organizational consumption

The Users and Business units that used AI the most in the period.

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Recent runs

The latest runs, with the same filters as the screen. To see all of them, use the Runs screen.

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Runs

The Runs screen lists every AI use, with these columns:

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What each status means

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Search and filter

  • Use search to find runs by user name or email, model, or agent.
  • Click the Status, User, Business unit, Agent, and Model column headers to filter by one or more values. Active filters appear in a bar above the table. Remove them one by one, or all at once with Clear filters.
  • Click a column header to sort.

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View run details

Click a row to open Run details, with latency, tokens, cost, user, agent, model, date and time, and a preview of the text sent to the AI.
Mind privacy. The preview shows part of what the user wrote. Treat this information with the same care as any personal or confidential company data.

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Export

Click Export and choose Export CSV or Export Excel. The export uses the same filters and search that are active on the screen.

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Delete a run

Use the Delete icon on the row. The run no longer appears in the list or in the totals.

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Usage examples

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Best practices

  • Check the Overview every week to spot changes in usage or cost early.
  • Compare equal periods. The indicator change already does this for you.
  • Investigate Error spikes on the Runs screen: filter by Status = Error and check whether the problem is concentrated in one model or agent.
  • Use export instead of copying numbers by hand.
  • Set model prices in Settings → Models. Without a price, run cost shows as zero.

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Frequently asked questions

Cost is only calculated for models with a price configured in Settings → Models. Models without a price show zero cost, not an estimated value.
Your company doesn’t have the view costs permission in the Admin Panel. Contact the platform manager.
Yes. It happens when the attempt failed before the AI started responding (Error status), or when the response arrived without a token count (Warning status).
Yes. A temporary chat isn’t kept in the user’s history, but its AI usage is counted.
Yes. Search by name or email on the Runs screen, or open the user’s details in Management → Users.

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Known limitations

  • The screens are in beta and may change.
  • Cost depends on the price configured for each model.
  • Cost values require the view costs permission.
  • The preview of the sent text is a summary and doesn’t show the whole conversation.
  • Peak usage time and dates appear in your computer’s time zone.