> ## Documentation Index
> Fetch the complete documentation index at: https://symphony-docs.fcamara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# First access

> What happens on your first access to the platform: how to log in with email/password, social login (SSO), and how to create your account.

## How to access

Open the platform address in your browser. The **Login** screen is displayed automatically when you are not yet authenticated.

<Info>
  Your company may have its own address with an **identifier (slug)** at the end of the URL (e.g., `.../mycompany`). When you access through that address, Symphony loads the visual identity and login options for that company.
</Info>

## Log in with email and password

<Steps>
  <Step title="Enter your email" />

  <Step title="Enter your password" />

  <Step title="Click Sign in" />
</Steps>

If the credentials are incorrect, an error message is displayed above the button.

## Social login (SSO)

When the company configures social login providers (e.g., **Microsoft** or **Google**), corresponding buttons appear at the top of the screen, above the email field, separated by a divider with the word **"or"**.

<Steps>
  <Step title="Click the button for the desired provider" />

  <Step title="Complete authentication in the provider's window" />

  <Step title="Return to Symphony already authenticated" />
</Steps>

## Create an account (registration)

Available only when **registration** is enabled by the company. On the login screen, click **"Register here!"**.

<Steps>
  <Step title="Fill in your full name" />

  <Step title="Fill in your email" />

  <Step title="Select your area of expertise">
    Describes your type of work.
  </Step>

  <Step title="Select your Business Unit (BU)" />

  <Step title="Set your password and password confirmation">
    The **password strength checker** shows the requirements to fulfill.
  </Step>

  <Step title="Accept the Terms and Privacy Policy">
    Check the acceptance box (you can open each document by clicking the links).
  </Step>

  <Step title="Click Create account" />
</Steps>

<Warning>
  You need to **read and accept** the Terms of Service and Privacy Policy to complete registration. Without acceptance, the system displays a warning and does not proceed.
</Warning>

## Help during login

In the corner of the login screen there is a **help icon**. Clicking it opens the **support** window, where you can request help without being authenticated.

## Best practices

* Prefer **social login (SSO)** when available: it's more convenient and secure.
* Use a valid **corporate email** — it will be your identification on the platform.
* Create a **strong password**, meeting all the requirements shown by the checker.
* Do not share your password.
* When using shared computers, remember to **sign out** when finished (user menu → **Sign out**).

## Frequently asked questions

<AccordionGroup>
  <Accordion title="I forgot my password. How do I recover it?">
    Password reset while logged in is done in **Settings → Account → Change password**. For recovery without access, use the **help/support icon** on the login screen or contact your company's administrator.
  </Accordion>

  <Accordion title="I don't see the registration option. Why?">
    Open registration may be **disabled** by your company. In that case, your account will be created by an administrator. Talk to the responsible team.
  </Accordion>

  <Accordion title="&#x22;License limit reached&#x22; appears. What does it mean?">
    The company has reached the maximum number of users allowed by their plan. The screen displays a message and a button to **return to login**; you can open **support** to request access. Contact the administrator.
  </Accordion>

  <Accordion title="Why don't I see Google/Microsoft buttons?">
    Social login only appears if the company (or platform) has configured those providers.
  </Accordion>

  <Accordion title="Who creates the master account?">
    The master account is created only during the initial configuration of a new environment — a technical installation step. See [Initial environment setup](/en/desenvolvedores/configuracao-inicial).
  </Accordion>
</AccordionGroup>

## Known limitations

* The available options (SSO and open registration) depend on the configuration made by the company/administrator.
* Open registration checks license availability; if the limit is reached, new account creation is blocked until resolved.
* When accessing the login screen for the first time, the application clears old local browser data (preserving the theme preference) to ensure a clean session.